Finding Cutting Tools

Today I was searching for a cutting tool for a customer, an SJC something or other, hold on, must lean over desk to get part #.....ah yes, here it is and SJC63E4-CX90. Apparently is was a insert they had, but did not have the tool holder....so my job was to find out what sort of tool holder this insert goes into.

How did that work, you ask? Well if I'm writing about it, it obviously hasn't gone to well...but then again I'm no rocket scientist...I sell cutting tools (inside joke for those in the know).

So after multiple searches in both Google and Yahoo returning the same results, a light bulb went off, ah ha, I should just go to the manufacturers site, oh boy was that a bad idea. Not only were the links all crazy, but I think the site could use some updating. There was nothing there to help me find what I wanted. Oh it was great if you already know what you want, what this company makes, and how their tools work.

Am I starting to rant? That is never a good thing, so let me get to point.

And the point is....ready? I bet I have you on the edge of your seat right now...(the rambling thing again....)

The point is that sometimes in today's world it is easier to call the manufacturer direct to get an answer to your question. Because after all of my today's generation, tech savyness (sp?), multiple searches to page 5, (really?). It was the old fashion, pick up the phone, someone answers (not voicemail), ask a question, that ended up working. I was told the insert was old, and the holder was obsolete.

I suppose if it's not in the search engine, it doesn't exist....

I am out.

-B